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1 качество обслуживания телефонных вызовов
качество обслуживания телефонных вызовов
Свойство системы распределения информации, определяемое совокупностью вероятностных оценок телефонных потерь и ожидания обслуживания телефонных вызовов.
[Руководящий документ "Основные положения развития Взаимоувязанной сети связи Российской Федерации на перспективу до 2005 года"]
[ ГОСТ 19472-88]Тематики
- телефонные сети
- электросвязь, основные понятия
EN
195. Качество обслуживания телефонных вызовов
Quality of telephone call service
Свойство системы распределения информации, определяемое совокупностью вероятностных оценок телефонных потерь и ожидания обслуживания телефонных вызовов
Источник: ГОСТ 19472-88: Система автоматизированной телефонной связи общегосударственная. Термины и определения оригинал документа
Русско-английский словарь нормативно-технической терминологии > качество обслуживания телефонных вызовов
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2 показатели качества обслуживания вызовов (в сети [системе] железнодорожной электросвязи)
- quality of service of telephone calls measures (in railway telecommunication network [system])
показатели качества обслуживания вызовов (в сети [системе] железнодорожной электросвязи)
Показатели, характеризующие уровень потерь вызовов на элементах сети [системы] железнодорожной электросвязи и на сети [системе] в целом при обслуживании поступающего потока вызовов.
[ ГОСТ Р 53953-2010]Тематики
EN
- quality of service of telephone calls measures (in railway telecommunication network [system])
Русско-английский словарь нормативно-технической терминологии > показатели качества обслуживания вызовов (в сети [системе] железнодорожной электросвязи)
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3 extra
adj.1 extra (adicional).horas extras overtime2 top quality, superior.3 spare.f.1 4-star petrol (British), premium gas (United States). ( Latin American Spanish)2 extra.f. & m.extra (Cine).m.extra (gasto).* * *► adjetivo1 familiar extra2 familiar (superior) top-quality, best-quality3 (paga) bonus1 CINEMATOGRAFÍA extra\hacer un extra familiar to give oneself a treat, treat oneself■ aunque estoy a régimen hoy he hecho un extra y me he comido un trozo de pastel although I'm on a diet I've given myself a treat today and had a piece of cake* * *1. noun mf. 2. adj.1) extra2) superior3. noun m.extra, bonus* * *1.ADJ INV [tiempo] extra; [gasolina] high-octanecalidad extra — top-quality, best
2.SMF (Cine) extra3. SM1) [en cuenta] extra; [de pago] bonus2) (=periódico) special edition, special supplement* * *Ia) (Com) top quality, fancy grade (AmE)IIadverbio extraIIImasculino y femenino1) (Cin) extra* * *= add-on, added, additional, extra, perquisite, extra, perk, frill.Ex. As noted in earlier chapters, some possible services are already being explored on a smaller scale as ' add-on' options to the telephone service: electronic mail, banking, publishing, etc.Ex. The agreement of both pieces of information with the borrower file is added assurance that the borrower is who he says he is.Ex. The note area is the part of the description where it is permitted to include any additional information which the cataloguer feels may be of value to the user.Ex. Each step of subdivision involves an extra character (see below).Ex. Journeymen traditionally had the perquisite of a free copy of each book that they had helped to print, besides occasional gratuities from authors.Ex. Volunteers are not substitutes for paid staff; the latter provides the essential services, the volunteers the extras.Ex. At almost every conference I've spoken at one of the perks is free conference registration.Ex. She is not a 'progressive' educator in any sense of the word, and vehemently resists what she calls 'undigested novelties' and ' frills and fripperies' in teaching methodologies.----* accesorios extras = bells and whistles.* aceite de oliva virgen extra = extra virgin olive oil.* beneficio extra = bonus [bonuses, -pl.].* con todos los extras = with the works!.* extra grande = extra-large.* hacer horas extras = work + overtime.* horas extras = overtime.* pagar por horas extra = pay + overtime.* servicio extra = frill.* sin extras = no-frills.* todos los accesorios extras = all the bells and whistles.* todos los adornos extras = all the bells and whistles.* trabajar horas extras = work + overtime.* * *Ia) (Com) top quality, fancy grade (AmE)IIadverbio extraIIImasculino y femenino1) (Cin) extra* * *= add-on, added, additional, extra, perquisite, extra, perk, frill.Ex: As noted in earlier chapters, some possible services are already being explored on a smaller scale as ' add-on' options to the telephone service: electronic mail, banking, publishing, etc.
Ex: The agreement of both pieces of information with the borrower file is added assurance that the borrower is who he says he is.Ex: The note area is the part of the description where it is permitted to include any additional information which the cataloguer feels may be of value to the user.Ex: Each step of subdivision involves an extra character (see below).Ex: Journeymen traditionally had the perquisite of a free copy of each book that they had helped to print, besides occasional gratuities from authors.Ex: Volunteers are not substitutes for paid staff; the latter provides the essential services, the volunteers the extras.Ex: At almost every conference I've spoken at one of the perks is free conference registration.Ex: She is not a 'progressive' educator in any sense of the word, and vehemently resists what she calls 'undigested novelties' and ' frills and fripperies' in teaching methodologies.* accesorios extras = bells and whistles.* aceite de oliva virgen extra = extra virgin olive oil.* beneficio extra = bonus [bonuses, -pl.].* con todos los extras = with the works!.* extra grande = extra-large.* hacer horas extras = work + overtime.* horas extras = overtime.* pagar por horas extra = pay + overtime.* servicio extra = frill.* sin extras = no-frills.* todos los accesorios extras = all the bells and whistles.* todos los adornos extras = all the bells and whistles.* trabajar horas extras = work + overtime.* * *fruta (calidad) extra top quality o fancy grade fruit2 (adicional) ‹gastos/ración› additional, extra; ‹edición› specialextraA ( Cin) extrasalí de extra I was an extraBpor si surge algún extra in case any unforeseen o extra expenses come up* * *
Multiple Entries:
algo extra
extra
extra adjetivo
‹ edición› special
■ adverbio
extra
■ sustantivo masculino y femenino (Cin) extra
■ sustantivo masculino ( gasto) extra expense;
( paga) bonus
extra 1 I adjetivo
1 (de más, plus) extra
horas extras, overtime
paga extra, bonus, Esp extra month's salary usually paid twice a year
2 (de calidad superior) top quality
II sustantivo masculino (gasto adicional) extra expense
III sustantivo masculino y femenino Cine Teat extra
' extra' also found in these entries:
Spanish:
accesoria
- accesorio
- extraordinaria
- extraordinario
- gratificación
- otra
- otro
- paga
- plus
- prórroga
- recargo
- sobresueldo
- soplada
- soplado
- superfina
- superfino
- suplementaria
- suplementario
- suplemento
- supletoria
- supletorio
- aguinaldo
- encimar
- extraplano
- hora
- ñapa
- pilón
- prima
- puente
- sobra
- sobrar
- sobretiempo
- yapa
English:
addition
- boot
- come in
- cushion
- extra
- frill
- further
- option
- perk
- accessory
- additional
- bumper
- drain
- over
- side
- walk
- XL
* * *♦ adj1. [adicional] extra;horas extras overtime2. [de gran calidad] top quality, superior;chocolate extra superior quality chocolate♦ nmf[en película] extra;hizo de extra en una del oeste he was an extra in a western♦ nm[gasto] extra♦ nf2. Am [gasolina] Br 4-star petrol, US premium gas♦ interjextra;¡extra, extra!, dimite el presidente extra! extra! President resigns!* * *I adj1 excelente top quality2 adicional extra;horas extra pl overtime sg ;paga extra extra month’s payIII m1 gasto additional expense2 AUTO extra* * *extra adv: extraextra adj1) : additional, extra2) : superior, top-qualityextra nmf: extra (in movies)extra nm: extra expensepaga extra: bonus* * *extra1 adj1. (adicional) extra2. (de calidad superior) top qualityextra2 n1. (en el cine) extra -
4 atender
v.1 to attend to (satisfacer) (petición, ruego).El doctor atendió a Ricardo The doctor attended Richard.La maestra atendió mis súplicas The teacher attended my pleas.2 to look after (cuidar de) (necesitados, invitados).¿le atienden? are you being served?3 to pay attention (estar atento).El alumno atendió y sacó mejor nota The student paid attention and got...4 to take care of, to see after.La esposa atendió a su marido The wife took care of her husband.* * *1 (servir - cliente) to serve, attend to, see to■ ¿ya la atienden a usted? are you being served?2 (cuidar) to take care of, look after3 (negocio) to take care of; (teléfono) to answer4 (consejo, advertencia) to heed, pay attention to; (ruego, deseo, protesta) to attend to; (instrucción) to follow, carry out1 (prestar atención) to pay attention (a, to), attend (a, to)■ atiende, que te concierne a ti pay attention, this concerns you2 (cumplir con) to meet (a, -), fulfil (US fulfill) (a, -)3 (tener en cuenta) to bear in mind\atender por to answer to the name of■ el perro perdido atiende por "Canelo' the dog answers to the name of "Canelo"* * *verb1) to take care of, look after2) attend4) wait on* * *1. VT1) (=ocuparse de)a) [+ asunto] to deal withb) [+ paciente] to look afterestán atendiendo a los animales heridos — they are looking after o seeing to o caring for the injured animals
necesitamos a alguien que atienda a la abuela — we need someone to look after o care for grandma
2) (=recibir) to see3) (Com)a) [+ cliente] [en tienda] to serve; [en oficina] to see¿lo atienden, señor? — are you being served, sir?
siéntese, enseguida la atenderán — take a seat, they'll see you in a minute
b) [+ consulta, negocio, oficina] [como encargado] to run; [como trabajador] to work inatiendo la recepción cuando la secretaria no está — I work in reception o I man the reception desk when the secretary is not there
4) (=prestar atención a) [+ ruego, petición] to respond to, comply with frm; [+ necesidades, demanda] to meet; [+ compromiso, obligación] to fulfil; [+ reclamaciones, protesta, queja] to deal with; [+ aviso, consejo] to heedno atendieron la petición de extraditarlos a España — they did not comply with the request to extradite them to Spain frm
los 25 autobuses son insuficientes para atender la demanda — the 25 buses are not enough to meet the demand
Señor, atiende nuestras súplicas — (Rel) Lord, heed our prayers
5) (Telec) [+ teléfono, llamada] to answer6) (Mec) [+ máquina] to supervise7) LAm (=asistir a) to attend, be present at2. VI1) (=prestar atención) to pay attentionahora, a ver si atendéis, que esto es importante — now, pay attention, this is important
•
atender a algo/algn — to listen to sth/sb¡tú atiende a lo tuyo! — mind your own business!
•
atendiendo a — [+ criterio, datos] according to; [+ situación, circunstancias] bearing in mind, consideringse han clasificado en distintos grupos atendiendo a su origen — they have been put into different groups according to their origin
razón 3)atendiendo a las circunstancias, lo recibiré personalmente — given the circumstances, I will see him in person, bearing in mind o considering the circumstances, I will see him in person
2) (=ocuparse de)•
atender a — [+ detalles] to take care of; [+ necesidades, demanda] to meetlo primero que hace es atender al desayuno de los niños — the first thing she does is to see to the kids' breakfast
atender a un giro — to honour o (EEUU) honor a draft
atender a una orden o pedido — (Com) to attend to an order
3) (Com) (=servir) to serve¿quién atiende aquí? — who's serving here?
4)• atender por — to answer to the name of
extraviado caniche blanco; atiende por Linda — lost: white poodle; answers to the name of Linda
5) (Telec) [+ teléfono, llamada] to answer6) (Mec) [+ máquina] to supervise* * *1.verbo intransitivo1)a) ( prestar atención) to pay attentionatender a algo/alguien — to pay attention to something/somebody
atiéndeme cuando te hablo — listen to me o pay attention when I'm talking to you
b) ( cumplir con)atender a algo — a compromisos/gastos/obligaciones to meet something
c) (tener en cuenta, considerar)atender a algo: atendiendo a su estado de salud... given his state of health o bearing in mind his state of health...; atendiendo a sus instrucciones — in accordance with your instructions
d) ( prestar un servicio)2) atender por (frml) ( llamarse)2.atender vt1)a) < enfermo>¿qué médico la atiende? — which doctor usually sees you?
¿la están atendiendo? — are you being served?
el Sr Gil no lo puede atender en este momento — I'm afraid Mr Gil can't see you o is unavailable at the moment
2) <consejo/advertencia> to listen to, heed (frml)3.atenderse v pron (AmL)atenderse con alguien: ¿con qué médico se atiende? — which doctor usually sees you?
* * *= cover, serve, take + care of, tend, nurse, meet.Nota: Verbo irregular: pasado y participio met.Ex. This started in 1980, and has around forty members who receive some support to cover telephone charges.Ex. This broader consideration of descriptive cataloguing problems serves to set a context for the consideration of cataloguing problems associated with nonbook materials.Ex. The matter of bulk is well taken care of by improved microfilm.Ex. The flow of production dependent upon rows of clattering machines tended by tired children.Ex. The author also evokes the story of the wolf who nursed Romulus and Remus in order to suggest the barbarity of Renaissance Rome.Ex. There may be a threat of over-capacity; if so, this could be met by diversification, an enlargement of the SLIS role.----* atender a = cater for/to, look after, provide for, cope with, care (about/for), attend to, pay + attention to.* atender a invitados = entertain + guests.* atender a una demanda = cater for/to + interest.* atender a una necesidad = meet + need, speak to + need.* atender a una petición = service + request.* atender las necesidades = provide for + needs.* atender quejas = handle + complaints.* atender una demanda = cater for/to + demand.* atender una necesidad = address + need, cover + requirement, fulfil + requirement, serve + need.* atender una petición de información = satisfy + request for information.* * *1.verbo intransitivo1)a) ( prestar atención) to pay attentionatender a algo/alguien — to pay attention to something/somebody
atiéndeme cuando te hablo — listen to me o pay attention when I'm talking to you
b) ( cumplir con)atender a algo — a compromisos/gastos/obligaciones to meet something
c) (tener en cuenta, considerar)atender a algo: atendiendo a su estado de salud... given his state of health o bearing in mind his state of health...; atendiendo a sus instrucciones — in accordance with your instructions
d) ( prestar un servicio)2) atender por (frml) ( llamarse)2.atender vt1)a) < enfermo>¿qué médico la atiende? — which doctor usually sees you?
¿la están atendiendo? — are you being served?
el Sr Gil no lo puede atender en este momento — I'm afraid Mr Gil can't see you o is unavailable at the moment
2) <consejo/advertencia> to listen to, heed (frml)3.atenderse v pron (AmL)atenderse con alguien: ¿con qué médico se atiende? — which doctor usually sees you?
* * *= cover, serve, take + care of, tend, nurse, meet.Nota: Verbo irregular: pasado y participio met.Ex: This started in 1980, and has around forty members who receive some support to cover telephone charges.
Ex: This broader consideration of descriptive cataloguing problems serves to set a context for the consideration of cataloguing problems associated with nonbook materials.Ex: The matter of bulk is well taken care of by improved microfilm.Ex: The flow of production dependent upon rows of clattering machines tended by tired children.Ex: The author also evokes the story of the wolf who nursed Romulus and Remus in order to suggest the barbarity of Renaissance Rome.Ex: There may be a threat of over-capacity; if so, this could be met by diversification, an enlargement of the SLIS role.* atender a = cater for/to, look after, provide for, cope with, care (about/for), attend to, pay + attention to.* atender a invitados = entertain + guests.* atender a una demanda = cater for/to + interest.* atender a una necesidad = meet + need, speak to + need.* atender a una petición = service + request.* atender las necesidades = provide for + needs.* atender quejas = handle + complaints.* atender una demanda = cater for/to + demand.* atender una necesidad = address + need, cover + requirement, fulfil + requirement, serve + need.* atender una petición de información = satisfy + request for information.* * *atender [E8 ]viA1 (prestar atención) to pay attentionatiende, que esto es importante pay attention, this is importantatender A algo/algn to pay attention TO sth/sblo explicó pero nadie le atendió he explained it but nobody paid any attention to him o paid him any attentionatiéndeme cuando te hablo listen to me o pay attention when I'm talking to you2 (cumplir con) atender A algo to meet sthno atendía a sus obligaciones he was not meeting o fulfilling his obligationsno tiene tiempo para atender a todos sus compromisos she does not have time to fulfill o meet all her commitmentsno pudo atender a sus deberes he was unable to carry out his dutiesno disponemos de recursos para atender a estos gastos we do not have the resources to meet these costsel dinero alcanzará para atender a sus necesidades más urgentes the money will be sufficient to meet their most pressing needs3 (tener en cuenta, considerar) atender A algo:atendiendo a su estado de salud se le hizo pasar enseguida given his state of health o bearing in mind his state of health they let him go straight inlos premios fueron otorgados atendiendo únicamente a la calidad de las obras the prizes were awarded purely on the quality of the worksatendiendo a sus instrucciones/pedido in accordance with your instructions/order4(prestar un servicio): el doctor no atiende los martes the doctor does not see anyone on Tuesdaysen esa tienda/ese restaurante atienden muy mal the service is very bad in that store/restaurantB atender por ( frml)(responder): atiende por (el nombre de) Sinda she answers to the name of Sinda■ atendervtA1 ‹enfermo›¿a usted qué médico la atiende? which doctor usually sees you?, which doctor do you usually see?el médico que atendió a mi madre durante su enfermedad the doctor who treated my mother while she was sicklos atendieron enseguida en el hospital they were seen immediately at the hospitalestá en cama y no tiene quien lo atienda he's laid up in bed and has no one to look after himtiene que haber alguien en casa para atender a los niños someone has to be in the house to take care of o look after the children2 ‹cliente› to attend to, see to; (en una tienda) to serve¿la atienden? are you being served?tienes que sacar número para que te atiendan (en una tienda) you have to take a number and wait your turn; (en una oficina) you have to take a number and wait until you are called o wait to be seenel Sr Romero no lo puede atender en este momento I'm afraid Mr Romero can't see you o is unavailable at the momentno sabe atender a sus invitados he doesn't know how to look after his guests3 ‹asunto› to deal with; ‹llamada› to answer; ‹demanda› to meetnunca atienden el teléfono they never answer the telephoneB ‹consejo/advertencia› to listen to, heed ( frml)( AmL) atenderse CON algn: ¿con qué médico se atiende? which doctor usually sees you?, which doctor do you usually see?* * *
atender ( conjugate atender) verbo intransitivo
atender a algo/algn to pay attention to sth/sb
c) ( prestar un servicio):
en esa tienda atienden muy mal the service is very bad in that store
verbo transitivo
1a) ‹ paciente›:◊ ¿qué médico la atiende? which doctor usually sees you?;
los atendieron enseguida en el hospital they were seen immediately at the hospital;
no tiene quien lo atienda he has no one to look after him
( en tienda) to serve;◊ ¿la están atendiendo? are you being served?
‹ llamada› to answer;
‹ demanda› to meet
2 ‹consejo/advertencia› to listen to
atenderse verbo pronominal (AmL):◊ ¿con qué médico se atiende? which doctor usually sees you?
atender
I verbo transitivo to attend to, help
(una solicitud) to agree to
II vi (escuchar) to pay attention [a, to]
' atender' also found in these entries:
Spanish:
contienda
- cuidar
- despachar
- razón
- sacrificar
- atienda
- señorita
- vigilar
English:
attend
- attend to
- cater
- deal with
- man
- minister
- nurse
- pressing
- serve
- answer
- care
- deal
- look
- mind
- reason
- see
- tend
- wait
* * *♦ vt1. [satisfacer] [petición, ruego] to agree to;[consejo, instrucciones] to heed;no pudieron atender sus súplicas they couldn't answer her pleas;atender las necesidades de alguien to meet sb's needs2. [cuidar de] [necesitados, invitados] to look after;[enfermo] to care for; [cliente] to serve;el doctor que atendió al accidentado the doctor who treated the accident victim;¿qué médico te atiende normalmente? which doctor do you normally see?;atiende la farmacia personalmente she looks after the chemist's herself;vive solo y sin nadie que lo atienda he lives alone, without anyone to look after him;¿me puede atender alguien, por favor? could somebody help o serve me, please?;¿lo atienden?, ¿lo están atendiendo? are you being served?;en esta tienda te atienden muy bien the service in this shop is very good;me temo que el director no puede atenderlo en este momento I'm afraid the manager isn't available just now;la operadora atiende las llamadas telefónicas the operator answers the phone calls3. [tener en cuenta] to keep in mind♦ vi1. [estar atento] to pay attention (a to);lo castigaron porque no atendía en clase he was punished for not paying attention in class;¡cállate y atiende de una vez! shut up and pay attention o listen!;no atiendes a las explicaciones que te hacen tus invitados you're not paying attention to what your guests are saying2. [considerar]atendiendo a… taking into account…;atendiendo a las circunstancias, aceptaremos su candidatura under the circumstances, we will accept your candidacy;atendiendo a las encuestas, necesitamos un cambio radical de línea if the opinion polls are anything to go by, we need a radical change of policy;la clasificación atiende únicamente a criterios técnicos the table only takes into account technical specifications, the table is based purely on technical specifications;le enviamos la mercancía atendiendo a su petición following your order, please find enclosed the goods requested;atender a razones: cuando se enfada, no atiende a razones when she gets angry, she refuses to listen to reasonen esta tienda atienden muy mal the service in this shop is very poor;¿quién atiende aquí? who's serving here?el perro atiende por el nombre de Chispa the dog answers to the name of Chispa;su nombre es Manuel, pero en la cárcel atiende por Manu his real name is Manuel, but they call him Manu in jail♦ See also the pronominal verb atenderse* * *I v/t1 a enfermo look after2 en tienda attend to, serveII v/i1 pay attention (a to)2:que atiende por el nombre de … whose name is …; who answers to the name of …* * *atender {56 } vt1) : to help, to wait on2) : to look after, to take care of3) : to heed, to listen toatender vi: to pay attention* * *atender vb2. (en una tienda) to serve¿ya la atienden? are you being served?5. (contestar) to answer¿puedes atender al teléfono? can you answer the phone?
См. также в других словарях:
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